Terms & Conditions (.CO.UK)
The Customer's attention is particularly drawn to the provisions of clause 6.
We may at any time make changes to this site and the details displayed on it (including prices).
TERMS & CONDITIONS OF USE
1. Prices and Payment:
The prices for goods displayed for sale on this site, are Forge Motorsport UK prices and are exclusive of VAT. Delivery may be charged in addition, and any such additional charges will be notified to you on application or on completion of an order, where they apply.
Forge Motorsport cannot accept your order until you have supplied payment details for it in full. Upon receipt of these details, we will confirm acceptance of your order by e-mail which will be sent to the e-mail address you provide on your order details. Whether or not you receive the e-mail, our acceptance of your order will create a legally binding contract between us. If there has clearly been a mistake or glitch, we have reserve the right to refuse sale. We reserve the right not to supply you at our discretion.
Credit and Debit Card Payments
All card payments are processed by HSBC Card Services.
2. Shipping and Delivery:
Forge Motorsport ships via either UPS, DHL (primarily for outside of UK), DPD (primarily for UK), or any other courier we chose. Other shipping options may be available for an additional fee over and above the actual shipping costs. Once a product has left our warehouse and is in the possession of the shipping company, any claims must be made directly with that shipper however we can assist with most cases.
Timely reporting of incorrect deliveries is crucial, and issues should be raised within 72 hours to ensure swift resolution. This ensures a prompt investigation and corrective measures, enhancing overall customer satisfaction and order accuracy. Failure to report within the specified timeframe may result in delayed solutions and potential inconvenience to both customers and the logistics process
Next day delivery applies to orders processed before 12 noon Monday to Friday. 'Next day' refers to next working day. We cannot guarantee next day delivery for orders placed after this time. Whilst we endeavour to honour our next day service, next day delivery cannot be guaranteed due to other extenuating circumstances.
Saturday delivery applies to orders processed before 12 noon Friday. We cannot guarantee Saturday delivery for orders placed after this time
Our Free Delivery Policy is ONLY for UK MAINLAND Retail order deliveries, occurring during normal business days (Monday to Friday), on orders of £100 (ex VAT) and above. Unfortunately we are unable to offer this service to all UK postcodes. For these excluded UK postcodes deliveries will be charged at the prevailing rates and may be subject to longer delivery times. Please contact us for a detailed quotation of costs and times by visiting the Contact Us page. Postcodes excluded from UK mainland free delivery: AB36-38, AB55-56, FK17-21, HS1-9, IV (All), KA27-28, KW (All), PA 20-99, PH 15-99, ZE (All)
3. Non-UK Duty Charge Information
All Forge products are sold with a Delivery Duty Unpaid (DDU) status and an import tariff may apply to your order*. Customers will be contacted by the Customs and Excise authority in the destination country regarding payment prior to delivery, and it is important that correct contact telephone number and email information be submitted with the order to facilitate this part of the delivery process. Some couriers are charging an admin fee for shipping into the EU. Typical payment methods include credit card or cheque; please contact your local Customs and Excise authority for accurate payment method information. Your order will be released to the courier company for delivery by the Customs and Excise authorities as soon as the import duty has been paid. Please note tariff charge criteria vary, and it is the responsibility of customers to investigate the possible charge with their local customs and excise authority. Please note carriage costs and related administration for the return of the order to Forge Motorsport will not be refunded in the event of import duty dispute and consequent order rejection.
*EU Delivery & Duty Pricing & Offers
Pricing related to delivery and duties may be subject to additional offers which will be made during the checkout process if available. For more details please read this supplemental information.
4. Your right to cancel your order:
You may cancel your Forge Motorsport order at any stage before the goods are dispatched to you, However we reserve the right to charge for any expenses incurred in the processing of your order .If you wish to cancel your order, you can either phone us on +44(0)1452 380999 (lines are open 8am - 4-30pm Monday-Thursday and 8am - 3:30pm Fridays) or email us on email@example.com
In some cases, we may be unable to prevent your order from being dispatched to you. In this case we will arrange for your order to be collected at your convenience (see our returns and refunds policy below).
5. Forge Motorsport (Limited) Lifetime Warranty
Forge Motorsport are one of the largest manufacturers of aftermarket turbo accessories, bringing cutting edge design and the highest quality to our product line, we strive every day to bring excellence to our customers. Sometimes, things can go wrong and we want YOU the customer to know you will be looked after beyond any level of customer service you have ever experienced before. With that in mind, the Forge Motorsport (Limited) Lifetime Warranty covers only products that have been purchased directly from us, or one of our authorised distributors/dealers.
If your Forge product fails or breaks due to a manufacturing issue or defect, we will repair or replace, at no charge to the customer at our discretion. This service will only be carried out IF the Forge product is still in its original unchanged design condition and the item/product has not been modified or changed in anyway. The Forge Motorsport (Limited) Lifetime Warranty will not cover any damage or failure caused by; improper or incorrect installation, normal wear and tear, the normal degradation of material over time, finished colour/aesthetic appearance of the product or if the product has been exposed to the use of any Traffic Film Remover or alternative acidic cleaner (commonly used in hand car washes).
The warranty will also be invalid if the Forge product has not been fitted to correct applications that it was designed for. Any damage to Forge products that occur outside of the warranty can be sent in for evaluation and a quotation to repair or replace said product along with a return shipping fee. The Forge products that are covered by our (Limited) Lifetime Warranty are to the original purchaser or owner of the Forge item for the lifetime of that said product only. The warranty policy is NOT TRANSFEREABLE However given the quality of the product that Forge manufacture we are confident of great longevity of your “Engineered for Performance” Forge part.
The Forge range of carbon fibre products are manufactured to the highest standards utilising the absolute best materials available. However, in certain applications and in areas of extreme temperature, this can lead to discolouration or fading (yellowing) of the carbon fibre. Unfortunately due to this harsh and extreme environment, your Forge carbon fibre is not warrantied for that eventuality. For the Hyundai engine cover applications, we would recommend considering this modification solely for show use, as it will discolour from heat due to the location of the turbo charger. All other aspects of your carbon fibre products are covered by our warranty process.
For any warranty claim or query please contact our Forge Motorsport sales team in your region or country. www.forgemotorsport.co.uk UK & EU www.forgemotorsport.com USA and South America www.forgemotorsport.asia Asia
This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Supplier’s instructions, or any alteration or repair carried out without the Supplier’s approval.
Any shipping or returns to Forge Motorsport must be insured, pre-paid and include a Forge Motorsport Goods Returns Form and a copy of the original invoice or proof of purchase to allow us to better serve you. The terms and conditions to the Forge Motorsport (Limited) Lifetime Warranty policy are subject to change at any time without notice.
Please note, Pipercross filters are excluded from our Lifetime Warranty
6. LIMITATION OF LIABILITY: THE CUSTOMER'S ATTENTION IS PARTICULARLY DRAWN TO THIS CLAUSE
6.1 Nothing in these Conditions shall limit or exclude the Forge Motorsport liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
(d) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(e) defective products under the Consumer Protection Act 1987.
6.2 Subject to clause 6.1:
(a) Forge Motorsport shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract ; and
(b) Forge Motorsport 's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the invoice price for the relevant Goods and/or Services.
6.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
6.4 Save where the same forms part of the Contract Forge Motorsport shall have no liability for any advice or assistance given to the Customer.
6.5 This clause 6 shall survive termination of the Contract.
7. Our returns and refunds policy:
If your goods are faulty or damaged on delivery, we will exchange the product or issue a refund. Goods must be returned to Forge Motorsport in the original packaging (without being installed or used, and with all relevant seals and enclosures intact) within 30 days of receipt by the buyer. Important – returned items that are damaged in transit due to inadequate packaging may not be credited or exchange if Forge Motorsport determines that due care was not taken when packaging items for return to Forge Motorsport. Where possible, please reuse the original packaging, and please contact us if you have any questions regarding adequate packaging. This is especially important when returning larger items such as alloy tanks, intercoolers and radiators. If you are returning product due to damage that has occurred in the delivery to you then please take images showing the damage to both the packaging and the product, and send them by email to firstname.lastname@example.org (UK) or email@example.com (USA) prior to packaging the damaged item for return.
If you have ordered in error we will issue a full refund (*exclusions apply) upon return of the item(s). Goods must be returned to Forge in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 30 days of receipt by the buyer. Return of item(s) ordered in error will be considered for a further 6 weeks but these will be subject to a 15% handling fee. Returns will not be considered after eight weeks of the buyer’s receipt of order from Forge Motorsport.
Please go to our returns page for further information: www.forgemotorsport.co.uk/returns
In all circumstances, any action shall be subject to the buyer producing proof of purchase and returning goods, delivery paid.
* Exclusions: Products made to specific requirements or non stock items specifically ordered are excluded. Duplicate orders of seperate values will be considered, but refunds will only be issued on the lower value order, or the order where a discount code has been used.
Pipercross filters are also excluded from our lifetime warranty
This does not affect your statutory rights.
How To return items:
To return an order or part order, please follow this link
We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated, or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports, or any other cause not within the reasonable control of Forge Motorsport.
Please ensure that you have received and checked your order in full before arranging fitment or installation of parts as no liability will be accepted for any costs incurred.
Any special offers or free shipping options quoted are applicable to retail sales only, and not for trade purchases. Discounts and other offers cannot be used in conjunction with another discount or offer, unless otherwise stated. Discount codes can also not be used on brakes or brake pads, and we reserve the right to exclude other items from discount as we wish.
If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.
We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. All sizes quoted are approximate.
Forge Motorsport warrant this product against manufacturing defect but accept no liability for any loss, damage or injury arising as a consequence of installation, failure.
These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.
In these terms and conditions:-
"Forge Motorsport" is the trading name of Larchtower Engineering Ltd, "We and Us" means Forge Motorsport either alone or together with you, as the context requires; "You" means the person ordering goods subject to these terms and conditions;
8.1 Loyalty/Anniversary Scheme
The 15% off loyalty coupon/anniversary scheme is for retail customers only. Forge reserve the right to withdraw this at any time. The discount cannot be used on brake kits or brake components. Valid for 90 days after purchase. Cannot be used on products already discounted (marked special offer). If two coupons are in use, the greater value coupon will take effect. Only one coupon can be used per order. If the loyalty coupon is used on a duplicate order, and one order is cancelled/returned, the value of the discounted order will be refunded. The loyalty coupon cannot be used to purchase an item twice.
8.2 Refer a Friend Scheme
The 20% off refer a friend scheme is for first time retail customers only. Forge reserve the right to withdraw this at any time. The discount cannot be used on brake kits or brake components. Valid for 30 days after the referee purchases. Cannot be used on products already discounted (marked special offer). If two coupons are in use, the greater value coupon will take effect. Only one coupon can be used per order. If a customer uses the scheme to refer themselves under different details, we reserve the right to cancel and fully refund both orders. The scheme cannot be used for customers who have already purchased previously.
The installation of any product including but not limited to remapping may or may not void the car’s factory warranty, and it is the responsibility of customers to check this with their vehicle manufacturer. All vehicles brought for remapping will be deemed fit upon arrival. It is the responsibility of the customer to ensure that the vehicle is up to date and in good condition. It is the customers responsibility to notify their insurers of any modifications. Forge accept no responsbility for any damages during or after a remap.
10. Cooling Products and TFL
Do not use aggressive (acidic) car cleaning products, particularly traffic film remover solutions or shampoos to clean your intercooler, radiator or oil cooler. The use of these products can damage Forge Motorsport cooling systems and invalidate your warranty – these are often found at car washes. A light, warm, soapy solution (free of harsh acidic cleaning compounds) should be used to clean you cooler and thoroughly rinsed away. We recommend that you should inspect your product on a regular basis for bent and/or crushed fins. Any bent fins should be carefully straightened to allow ambient air to pass through the core face. At the time of installing your Forge radiator, an approved coolant must be used and added to the coolant system. Be sure you never mix coolant and always use distilled water.
11. Brakes and Suspension
No warranty is offered for brake vibration suffered due to uneven rotor thickness wear after incorrect installation of brake rotors. It is commonly known in the brake rotor business that accurate mounting and checking of runout on brake rotors is paramount at installation, and in spite of necessary warnings many mechanics still see fit to ignore this warning and complete the fitment without checking the rotor runout. This leads to brake vibration in the 3000 to 5000 miles lifetime period, voiding the warranty. The solution for vibration at this stage is to have the rotors turned or replaced, and to thoroughly clean the mounting flange on the vehicle, carefully checking for runout before returning the vehicle to service use.
Our suspension kits are also excluded from our lifetime warranty. This does not affect your statutory rights.
12. Finance with Klarna
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice
If you have any trouble placing an order with Klarna, it could be due to one of the following reasons: 1. Klarna payments are subject to your financial circumstances. Klarna may have rejected your application to Pay later or Pay later in 3. We’d recommend choosing another type or payment or placing an order for a smaller amount. 2. You may have outstanding payments on previous Klarna purchases. 3. You may have missed a required field at the checkout, such as filling in your date of birth. Please note that Klarna is an independent payment company and Forge has no influence over whether your payment with Klarna is accepted or not.
If you have any trouble with your order, please contact Klarna Customer Service.
13. Currency Conversion
We use a third party application for our currency conversation called CurrencyLayer. This uses a Real-time JSON API to be as accurate as possible. However, we cannot be held responsible if the amount displayed is different to the amount paid in your native currency. Other transactional and conversation fees may also be charged by your bank or the payment processor used. These are the sole responsibility of the customer. Payment will always be taken in GBP (£) and the converted currency is only a representation of what you will pay in your local currency.
14. VIP Club/RPDD Club
RPDD Rewards can only be applied if all of your details on your account are correct. Please ensure you have all your contact information updated on your account otherwise you can risk missing out on rewards included in your RPDD level.
To claim your sticker reward for each level of the RPDD club, you must use the code provided on your account homepage and submit this into the coupon code box at the checkout. This code can only be used when purchasing a product from the website. Forge reserve the right to withdraw the sticker eligibility at any time.
14.3 Level approval
Once a user has completed the necessary requirements to move up a level within the RPDD club, there will be a 24 hour approval window from the point at which your final requirement has been fulfilled. We will notify you of any level updates via email. Forge reserve the right to withdraw any users eligibility at any time.
14.4 Level Requirements
You will be able to see on your account any requirements that are missing in order for you to move up a level. If you feel you have fulfilled a requirement, and the website doesn’t display it, please email us on firstname.lastname@example.org. We will notify you 1 month, 14 days, and 1 day prior via email if you are no longer eligible for the RPDD club member membership. Warnings will also be provided when you login to your account and visit the RPDD members section.
Users’ eligibility to the RPDD club will not be backdated. Your membership is valid from 9th May 2023 onwards. If you have any problems with this please email us on email@example.com.
14.6 Manual Requirements
Some requirements for membership levels will require a manual check by the Forge team. Submitted proof of these requirements will vary but will include verifying your account information for your details to be confirmed. Please allow 24 hours for this process.
14.7 Coupon usage
Some rewards will be a % based coupon. This will be automatically applied at checkout. These cannot be used in conjunction with any other % discount coupon. Some products such as brake kits may be excluded from these coupons. If a higher percentage coupon is used, this will remove the RPDD reward coupon. Products already on special offer may be excluded from these coupons.
14.8 Transferring rewards
Rewards earned by a user cannot be transferred to any other user at any time.
14.9 Eligible Users
Currently the VIP club is valid for UK retail customer only
14.10 Right to withdraw
Forge Motorsport withhold the right to withdraw the RPDD (VIP) Club at any point, including any rewards given during the duration of the scheme.
15. Our details
Unit 1A Ashville Trading Estate
Bristol Road, Gloucester GL2 5EU
Larchtower Engineering is registered in England under no. 2100158
VAT Registration no. GB 466849196