Terms & Conditions (.COM)
.COM - TERMS & CONDITIONS OF USE
Due to the amount of fake and counterfeit Forge products coming from China, we can no longer offer our all encompassing warranty service. From the 1st of March 2015, all warranty claims must be accompanied by the original proof of purchase to enable us to help you. Failure to supply this proof will result in your claim or enquiry being denied.
Credit card orders are subject to security clearance and an order may be held for any reason if we feel it necessary to do so in order to verify information regarding your account. To avoid possible delays in processing please include the credit card billing address if it differs from the shipping address. All parts are subject to “back order” status with no guaranteed delivery date. Back orders will be processed and will ship as soon as possible. If parts ordered are on back order for an abnormal length of time, we will contact you to discuss further options.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE
Forge Motorsport ships exclusively via UPS. Other shipping options may be available for an additional fee over and above the actual shipping costs. Once a product has left our warehouse and is in the possession of the shipping company, any claims must be made directly with that shipper however we can assist with most cases.
Our Free Delivery Policy is ONLY for UK MAINLAND Retail order deliveries occurring during normal business days (Monday to Friday). Unfortunately we are unable to offer this service to all UK postcodes. For these excluded UK postcodes deliveries will be charged at the prevailing rates and may be subject to longer delivery times. Please contact us for a detailed quotation of costs and times by visiting the Contact Us page. Postcodes excluded from UK mainland free delivery: AB36-38, AB55-56, FK17-21, HS1-9, IV (All), KA27-28, KW (All), PA 20-99, PH 15-99, ZE (All)
All Forge Products are guaranteed for life to the original purchaser. Guarantee claims must be pre-authorized prior to acceptance. Forge Motorsport reserves the right to replace or refund an item at our discretion. In the event a warrantee item is no longer available, Forge Motorsport reserves the right to substitute a similar item or issue a refund.
If your goods are faulty or damaged on delivery we will exchange the product or issue a refund. Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.
If you have ordered in error, subject to a restocking charge of not less than 20% of the value of the order we will issue a refund ( *exclusions apply). Goods must be returned to the Company in original packaging (and without being installed or used and with all relevant seals and enclosures intact) within 14 days of receipt by the buyer.
In all circumstances any action shall be subject to the buyer producing proof of purchase and returning goods carriage paid.
* Exclusions: Products made to specific requirements or non-stock items specifically ordered are excluded.
This does not affect your statutory rights.
How to return items:
Please email firstname.lastname@example.org to begin the returns process.
Any and all returns must get pre-authorization prior to sending the item back to forge Motorsport. No returns will be accepted after 30 days of receipt. If you have a need to return an item please contact Forge Motorsport for a 'Return Authorization' number. All returns are subject to a -20% handling/ re-stocking charge. Incorrectly shipped items will be replaced as soon as possible. Notify us immediately if there is a problem with your order. All returns must be in the original packaging and in new, re-saleable condition.
All return items must be sent back at the customer’s expense with the exception of incorrect items in which case (at our discretion) we will send a 'call tag' to pick up these items or credit the customer for the return shipping charges Special order items are non-returnable and cannot be cancelled (check with your sales person) Any parts featured in our advertisements, catalogues, brochures or web site that are not normally carried in our normal inventory will be constituted as a 'Special Order' item.
Test fit all parts. Forge Motorsport will not be liable for any miss-shipped items nor will we reimburse for any incurred labour charges from these incidences. Please notify us if you have received any wrong items, we will work to correct the parts as soon as possible”
5. Forge Motorsport (Limited) Lifetime Warranty
Forge Motorsport are one of the largest manufacturers of aftermarket turbo accessories, bringing cutting edge design and the highest quality to our product line, we strive every day to bring excellence to our customers. Sometimes, things can go wrong and we want YOU the customer to know you will be looked after beyond any level of customer service you have ever experienced before. With that in mind, the Forge Motorsport (Limited) Lifetime Warranty covers only products that have been purchased directly from us, or one of our authorised distributors/dealers.
If your Forge product fails or breaks due to a manufacturing issue or defect, we will repair or replace, at no charge to the customer at our discretion. This service will only be carried out IF the Forge product is still in its original unchanged design condition and the item/product has not been modified or changed in anyway. The Forge Motorsport (Limited) Lifetime Warranty will not cover any damage or failure caused by; improper or incorrect installation, normal wear and tear, the normal degradation of material over time, finished colour/aesthetic appearance of the product or if the product has been exposed to the use of any Traffic Film Remover or alternative acidic cleaner (commonly used in hand car washes).
The warranty will also be invalid if the Forge product has not been fitted to correct applications that it was designed for. Any damage to Forge products that occur outside of the warranty can be sent in for evaluation and a quotation to repair or replace said product along with a return shipping fee. The Forge products that are covered by our (Limited) Lifetime Warranty are to the original purchaser or owner of the Forge item for the lifetime of that said product only. The warranty policy is NOT TRANSFEREABLE However given the quality of the product that Forge manufacture we are confident of great longevity of your “Engineered for Performance” Forge part.
For any warranty claim or query please contact our Forge Motorsport sales team in your region or country. www.forgemotorsport.co.uk UK & EU www.forgemotorsport.com USA and South America www.forgemotorsport.asia Asia
Any shipping or returns to Forge Motorsport must be insured, pre-paid and include a Forge Motorsport Goods Returns Form and a copy of the original invoice or proof of purchase to allow us to better serve you. The terms and conditions to the Forge Motorsport (Limited) Lifetime Warranty policy are subject to change at any time without notice.
Please note, Pipercross filters are excluded from our Lifetime Warranty
6. Sales Tax:
All Florida residents are subject to 6.5% sales tax. Only out of state sales and Florida wholesale dealers with a state resale card on file are exempt. If you have any further questions regarding these terms and conditions please contact us.
7. Cooling Products and TFL
Do not use aggressive (acidic) car cleaning products, particularly traffic film remover solutions or shampoos to clean your intercooler, radiator or oil cooler. The use of these products can damage Forge Motorsport cooling systems and invalidate your warranty – these are often found at car washes. A light, warm, soapy solution (free of harsh acidic cleaning compounds) should be used to clean you cooler and thoroughly rinsed away. We recommend that you should inspect your product on a regular basis for bent and/or crushed fins. Any bent fins should be carefully straightened to allow ambient air to pass through the core face. At the time of installing your Forge radiator, an approved coolant must be used and added to the coolant system. Be sure you never mix coolant and always use distilled water.